BalancèeMuvment by AUTOGIRL
Fleet Operations WorkflowDraft v1 · confirm with Kelvin before build
Operating Model · 30-Vehicle Premium Fleet

How every vehicle moves through maintenance

From the moment an issue is raised to the vehicle returning to service — every system, every decision, and exactly who owns it. Approval and payment gates are called out explicitly.

Balancèe OpsAUTOGIRLBalancèe StationsVetted WorkshopsDrivers / Ops MgrDecision Gate
1

Issue raised or service due

Drivers / Ops Mgr
  • Driver reports a fault from the app
  • Scheduled service triggers by mileage / weekly plan
  • Driver Ops Manager confirms vehicle availability via Muvment
2

Inspect, diagnose & schedule

Balancèe Ops
  • Test-drive and log vehicle condition
  • Confirm the service category
  • Slot into the Sunday→Sunday weekly schedule around free windows
Decision · Balancèe Ops

What kind of service is it?

Determines where the job is routed
Routine
Oil, alignment, brakes, tyres, wash → Balancèe Station (Ajah / Festac / Alaka)
Major mechanical
Engine, gearbox, AC, body, electrical → Vetted Workshop (onboarded as a Balancèe station)
Either path → quote is raised
3

Diagnosis confirmed & quote raised

Station / Workshop

The assigned station or vetted workshop creates the quotation from their own dashboard — same AUTOGIRL account, so it appears on Balancèe's side instantly.

  • Parts itemised with vendor receipts
  • Workmanship priced
  • Turnaround time committed
Decision · AUTOGIRL approves

Does AUTOGIRL approve the quote?

Chinazom / ops team reviews and signs off — payment is made at this stage
Reject
Re-quote or cancel — loops back to diagnosis. No work begins.
Approve & pay
Payment released per the schedule below. Work is authorised to begin.
Payment at approval — how it worksAUTOGIRL pays Balancèe; Balancèe settles stations & workshops
Routine service
Paid in full upfront on approval.
Parts + workmanship
Parts: 100% upfront (to procure). Workmanship: 50% now, 50% after verified complete.
Workmanship only
50% on approval, remaining 50% after the job is verified.
Late penalty: if a job runs longer than the quoted turnaround, a deduction is applied to the final workmanship payment. Exact terms to be confirmed with workshops (TBC).
Approved & paid
4

Repair executed

Station / Workshop

Work carried out against the approved quote. Status updates live. Balancèe Ops monitors turnaround against committed time.

  • Routine: ≤ 4–6 hours
  • Parts-dependent jobs: once parts arrive, fix within ~24h
  • Genuine parts verified, receipts logged
If major damage → insurance branch
•

Insurance claim (when applicable)

Balancèe files

Major damage → Balancèe files the claim (insurer pays). Minor → AUTOGIRL settles directly. Severity judged case-by-case.

Decision · AUTOGIRL verifies

Is the job verified complete & satisfactory?

Final sign-off before the remaining workmanship balance is released
Not satisfied
Rework — loops back to workshop. Final balance held.
Verified
Release remaining 50% workmanship. Proceed.
Verified
5

Complete & sync

Balancèe Ops

Job closed and reconciled. Full service history logged. Availability pushed back to Muvment so the vehicle re-enters the booking pool.

  • Mark paid & settle workshop
  • Update vehicle service history
  • Push "available" status to Muvment platform
Vehicle returns to service — and the cycle restarts at the next driver report or scheduled service.
Always-on — runs in parallel to the repair flow24 / 7

These responsibilities run continuously regardless of where any single vehicle is in the maintenance cycle.

Car tracker — live location

Every vehicle's current location shown in the dashboard tracking tab. All vehicles parked at the car park overnight (10pm–5am).

5 AM daily report

Auto-sent at 5 AM WAT. Status of each vehicle from 10pm the previous night. Any movement in that window is logged and flagged.

Papers, licenses & insurance

Vehicle documents, insurance, and driver license renewals tracked with reminders before expiry.

Dedicated 24/7 ops line

Driver emergencies routed to a trained Balancèe ops team — not a single person. Towing coordinated via third parties at cost, no markup.